1. What is the Cashback Coupon?
The Cashback Coupon is a commission discount provided by Sahm to users. After using the cashback coupon, for transactions involving the designated products specified by the coupon, Sahm will automatically refund a portion of the commission back to the user.
2. Instructions of Use
- Activation: Before using the cashback coupon, you need to activate the coupon first based on the instructions.
- Eligible Products: The range of eligible products varies by coupon. The "Details" part will specify which trading products are eligible for cashback. Please refer to the specific coupon description.
- Cashback Percentage: The commission cashback is calculated as a percentage of the commission generated by the actual transaction amount of the order. You can check the cashback percentage on the coupon page.
- Valid Period: Each cashback coupon has an expiration date. You can check the expiration date on the coupon page. All actual transaction orders completed before the expiration date are eligible for the cashback.
- Maximum Cashback Amount: Each coupon has a maximum cashback limit. Once this limit is exceeded, even orders placed within the valid period will not qualify for further rebates. If the cashback expires and the amount is unused, it will automatically be forfeited.
- Cashback Timing:
- U.S. Stocks: Commissions generated from actual transactions of the previous trading day will be refunded before the market opens on the next trading day.
- Saudi Stocks: Commissions generated from actual transactions of the current trading day will be refunded the same day after the market closes.
3. Frequently Asked Questions (FAQs)
- Q: What is a cashback?
- A: A cashback means that when your order is completed, Sahm will charge a commission fee. If you use a cashback coupon, a certain percentage of the commission will be refunded to you after the order is cleared.
- Q: How do I know if I’m currently enjoying a cashback?
- A: If you have activated a cashback coupon, you can check your coupon list and find the corresponding cashback coupon. If it shows "Cashback is in effect," then you are enjoying the cashback. Please refer to the coupon details for specific cashback information.
- Q: Can I use another cashback coupon for a product that is already enjoying a cashback?
- A: To avoid conflicts, you cannot use another cashback coupon if a rebate has been already applied to the same product. Once the cashback for that product expires, you can use a new cashback coupon.
- Q: Can the cashback amount be withdrawn directly? Are there any usage restrictions?
- A: The daily refunded commission can be withdrawn or used for placing orders with no restrictions.
- Q: If I use the cashback coupon after the Saudi market closes, will the day's orders still qualify for a cashback?
- A: Orders made on the same day will not qualify for a cashback if the coupon is used after the market closes. It’s recommended to use the cashback coupon in advance.
- Q: What will happen if the U.S. market is closed the next day? When will today’s commission be refunded?
- A: If the U.S. market is closed the next day, the commission generated from today’s transactions will be refunded before the market opening of the next trading day. No cashback will be processed during the closure.
- Q: How will the cashback be handled for orders that are partially completed over multiple days?
- A: If an order is completed over several trading days, the commission for each day’s actual transaction will be refunded separately. The cumulative cashback amount will not exceed the maximum percentage allowed for a single order by the cashback coupon.
- Q: Can the maximum cashback amount be withdrawn directly?
- A: The maximum cashback amount represents the upper limit of cashback entitlement, not actual funds, and thus cannot be withdrawn.
- Q: How can I check if the cashback amount has been credited to my portfolio?
- A: You can go to the Sidebar—My Coupons, find the used cashback coupon, and access the cashback details to see all cashback records generated by that coupon.
- Q: Why haven’t I received a cashback after my order was completed?
- A: There are two possible reasons why you haven’t received a cashback:
(1) You have used a commission-free coupon, meaning Sahm did not charge you any commission, so no cashback is applicable.
(2) The cashback amount generated from your order is less than SAR 0.005. If the amount is below Sahm’s supported precision level, the cashback cannot be processed.